Loop

Privacy Policy

Last Updated: November 24, 2025

Loop ("Loop", "we", "our", "us") operates the website at theloopuae.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Site or register your interest in Loop's future transportation services.

By using the Site, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

  • Email address
  • Phone number
  • Name
  • Organization Name
  • Preferences and Habits
  • Any information submitted through contact or interest-registration forms

1.2 Automatically Collected Information (Analytics)

We use analytics tools, including PostHog, to collect non-identifying information such as:

  • Pages, routes, and offerings you view
  • Buttons or features you interact with
  • General location (city-level), device type, and browser
  • Time spent on the Site
  • Referring websites

This information is anonymized or pseudonymized wherever possible.

We do not collect sensitive personal data.

2. How We Use Your Information

We use your information for the following purposes:

  • To notify you about Loop's launch and updates
  • To respond to messages or inquiries
  • To understand interest in specific offerings, pages, or routes
  • To improve the Site and user experience
  • To send optional marketing communications (you may opt out anytime)

We do not sell your personal data.

3. Lawful Basis for Processing

We process your information on the following lawful bases:

  • Consent, when you submit your email or phone number
  • Legitimate Interest, operating and improving our Site, using analytics, preventing misuse
  • Legal Obligations, if required to comply with local authorities

You may withdraw consent at any time.

4. Sharing of Information

We may share your information with:

4.1 Service Providers

Trusted third parties who help us operate the Site, including:

  • Website hosting providers
  • Email/SMS communication platforms
  • Analytics providers (e.g., PostHog)

These providers are contractually obligated to protect your data.

4.2 Legal Compliance

We may disclose information:

  • If required by local authorities
  • To comply with legal obligations
  • To protect rights, safety, or prevent fraud

We do not share information with advertisers or unrelated third parties.

5. International Data Transfers

Some personal data may be stored or processed outside the UAE.

Where such transfers occur, we take reasonable steps to ensure your data is protected.

6. Cookies & Analytics Tools

The Site may use cookies or analytics tools to understand usage patterns.

Cookies may track:

  • Website performance
  • Page popularity
  • Device/browser information

You may disable cookies in your browser settings, though some features may not function fully.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Contacting you about Loop's launch
  • Providing updates and communication you've opted into
  • Analytics and website performance
  • Legal or operational obligations

If you request deletion, we will remove your data unless retention is required by law.

8. Your Rights Under UAE Law

Under the UAE Federal Data Protection Law, you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction of certain processing
  • Withdrawal of consent
  • Information about cross-border transfers

To submit a request, email theloopuae@gmail.com.

9. Data Security

We take reasonable administrative and technical measures to protect your personal data.

However, no method of transmission or storage is completely secure.

We will notify the relevant UAE authorities and affected users in the event of a high-risk data breach, as required by law.

10. Children's Privacy

The Site is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with the updated date.

12. Contact Us

For questions or requests related to this Privacy Policy, contact us at: theloopuae@gmail.com.